Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 7-10 business days to arrive. Overseas deliveries can take much longer anywhere from 15-20 days. Delivery details will be provided in your confirmation email.
We use Australia Post for all deliveries, national and international.
Unfortunately no, as we can only use our own nominated carrier for delivery.
This allows us to give you the best possible rate available.
(Please note that during this unpredictable time of COVID 19, contactless pick up is available).
However, due to both the restrictions placed on us by the Victorian Government and the importance we place on the health and safety of you and your family as well as our own, we ask that you please wear a face mask.
Most items have a processing time of approx 2-4 days as most are handmade to order. We will endeavour to get your order out to you as soon as possible.
There are times that we may offer sitewide free shipping when running promotions, I generally send out a newsletter to all subscribers as well as post regularly on our Facebook Page
Be sure to like our page, to stay up to date will all offers.
We always aim to make sure our customers love our products, but if you do feel the need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please note: We do have a 30 day cut off period for any reason other than faulty. Refund will be offered by way of Store Credit.
Yes we do, in the form of an electronic gift card. They are available in the following denominations:
$10 $25 $50 $100 $200
YES and NO.
As our products contain essential oils, there does need to be some care taken when selecting any product containing essential oils, as some oils are considered dangerous to use around children under 3. This also applies to pregnant women and pets.
It is always our recommendation that you seek professional advice from your GP, prior to purchasing any products containing essential oils as there may be certain oils that you are sensitive to or are dangerous to use due to health related conditions or medications that you may be taking.
Although we are of a strong believer in 100% natural products and prefer not to use any unnatural ingredients, we will, however, use products that have been deemed natural but may or may not contain other ingredients such as alcohol, Glycerine, Propylene Glycol and so on. we do only use natural food colourings and flavour derived from natural extracts.
Most Ingredients that we use, you will find in most leading supermarkets.
Each product listing does provide you with an informed list of ingredient used for that product.
Because we hand make everything in small batches, pigments can vary in colour and can be quite difficult to match. Creating the pigments will vary as I use mostly fruits and vegetables and of course these are dependent on what produce is in season at the time of making a batch
Because we pride ourselves on being environmentally conscience, we use where possible, glass and natural fibres.
All our body and lip scrubs are packaged in glass jars.
Our salts are beautifully presented in a drawstring cotton pouch with bamboo scoop included.
Zanlana currently offers Afterpay (buy now pay later), secure online payment via Credit Card or Credit Card payments through PayPal.
There is no need to join PayPal, you can simply use this platform to process a payment from your credit card.
You can contact us through our contact page! We will be happy to assist you.
Please note that we can only cancel if your order has NOT yet been dispatched. As we operate a fast and automated dispatching system and need time to respond to your message, we can only do my best to help. Failure to collect or accept any item that you have requested be cancelled, but was rejected due to having already been dispatched will incur a cost of 20% of the purchase cost, for restocking upon its return, as well as any delivery charges that we may incur for its return.
If you would like to discuss purchasing a particular item in bulk, we can arrange a quote at a discounted rate for you. Please contact us at email@example.com with a link to the particular item you were interested in, as well as your delivery suburb and postcode so that we can provide you with a detailed quote with our best price.
There could be a couple of reasons for this;
1. The majority of the time, messages such as these usually end up in your Junk folder. It is always a good idea to check junk mail folder if you are expecting mail and haven’t received it.
2. If it is not in your junk folder, then you may have made an error in your email address when placing your order. Please contact us via our contact page and provide us with your name, address and phone number so that we can contact you to resolve the issue.
To avoid further issues, just add firstname.lastname@example.org to your address book.